Privacy policy

Last updated: Aug 24, 2025

We collect information you provide directly to us, such as when you:
- Create an account or make a purchase
- Sign up for our newsletter
- Contact us for customer support

**Types of information:**
- Name, email address, phone number
- Billing and shipping addresses
- Payment information (processed securely)
- Order history and preferences

How We Use Your Information

- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer support
- Send marketing communications (with your consent)
- Improve our products and services

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Payment processors (Shopify Payments, PayPal)
- Shipping carriers for order fulfillment
- Marketing platforms (if you've subscribed)

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

- Access your personal information
- Correct inaccurate information  
- Request deletion of your information
- Unsubscribe from marketing communications

Contact Us

For privacy-related questions: Eterna.general@gmail.com

EternaBasics
Al Ribat St. Al Reem Island, Abu Dhabi, UAE